Frequently asked questions
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Coaching
How often will my plan change?
Your coach reviews your weekly check-in and updates the plan whenever your progress calls for it. You get a notification with a summary of what changed.
Are my progress photos private?
Yes. Only you and your coach can see them. They are never shown publicly without your separate written consent, and you can delete them at any time.
Getting started
How does online coaching work?
You book a consultation or choose a package, complete a short questionnaire and pay. Your coach then builds your plan and activates your private portal, where you find your workouts, diet, videos and check-ins.
Do I need a gym membership?
No. Plans are built around the equipment you have, whether that is a full gym, a pair of dumbbells or just bodyweight.
How soon do I get my plan?
Usually within three days of your payment being verified.
Payments
How do I pay?
At checkout you will see payment instructions for bank transfer and local wallets. Send the payment, upload a screenshot of the receipt, and we verify it within 24 hours.
Can I pay in my own currency?
Yes. Use the currency selector at the top of the site. Prices are converted at the current exchange rate and the amount is fixed when you place your order.
What is your refund policy?
Please see the Refund Policy page for full details.